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Building trust with your tables

Dining Experience Lectures • 4m 50s

Up Next in Dining Experience Lectures

  • How to give recommendations

    KEY POINTS

    I offer recommendations as necessary in order to help guests narrow down options and ultimately make a decision they can feel good about.

    When providing recommendations, I often ask guests questions such as "what are you in the mood for?" Why?
    To better know what to recommend.

    When ...

  • Getting orders after recommendations

    KEY POINTS

    When taking orders, For you ma'am? And for you sir? What can I get you ma'am? What would you like sir?
    *All the nice language you learned growing up ;)

    I collect menus, AFTER everyone tells me their order so I'm not juggling menus and orders and people's attention.
    *If your restaura...

  • How to manage your workflow

    KEY POINTS

    After taking orders, I first see if there are other orders I can take in my section, then pre-bus, then put in orders.

    FULL HANDS IN, FULL HANDS OUT
    This is the best way to manage your workflow and get as much done as possible with each trip AND improve the operation of the restauran...