Building trust with your tables
Dining Experience Lectures
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4m 50s
KEY POINTS
I build trust through authenticity, reliability, timeliness, and menu/ operation knowledge-base.
My recommendations won't hold much weight if they can't trust me.
What is the simplest way to build trust? Do what you say when you say you'll do it.
Understanding the operation allows you to:
1) communicate with your table how long things will take.
2) better manage your time.
Knowing the menu means knowing ingredients, what each item is like, and how guests typically receive it.
Think of yourself as the subject matter expert/ middleman. You know the restaurant and at this point, kind of know your guests. You are therefore the best intermediary between your guests being uncertain/ hungry and being satisfied/ full.
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How to give recommendations
KEY POINTS
I offer recommendations as necessary in order to help guests narrow down options and ultimately make a decision they can feel good about.
When providing recommendations, I often ask guests questions such as "what are you in the mood for?" Why?
To better know what to recommend.When ...
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Getting orders after recommendations
KEY POINTS
When taking orders, For you ma'am? And for you sir? What can I get you ma'am? What would you like sir?
*All the nice language you learned growing up ;)I collect menus, AFTER everyone tells me their order so I'm not juggling menus and orders and people's attention.
*If your restaura... -
How to manage your workflow
KEY POINTS
After taking orders, I first see if there are other orders I can take in my section, then pre-bus, then put in orders.
FULL HANDS IN, FULL HANDS OUT
This is the best way to manage your workflow and get as much done as possible with each trip AND improve the operation of the restauran...
