Getting checks
Dining Experience Lectures
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4m 31s
KEY POINTS
What are the only things left on the table when I drop checks?
Linen and glassware
If they are engaged in conversation when I pre-bus (entree plates), I get caught up on other things then approach.
I sometimes have the check ready before asking about the check, but I'm mindful of making them feel rushed.
When asking how we're splitting the check up, I often pull my book out and take notes.
After collecting cards/ cash, I go straight to register and straight back. *I kind of treat this like a guest request.
Up Next in Dining Experience Lectures
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Saying goodbye
KEY POINTS
After dropping the checks, I check with peripheral vision if they've put card out. I don't really want them to see me eager to collect payment.
After collecting cards/ cash, I go straight to register and straight back.
I drop the check, step back, pause, and say, thanks for coming i...
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The server holds the cards
KEY POINTS
The only thing I can control is my performance.
Income generally reflects perceived value contributed to market. I can't extract without contribution.
By letting go of financial outcome, guests hold no power over me.
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Excellent service. No more, no less
KEY POINTS
The service I provide to every table: Excellent. no more, no less.
* DOES NOT depend on how much I think they'll tip me.If I don't earn much from one table, I relax knowing I'll make more from the next.
