How to handle guest requests
Dining Experience Lectures
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4m 34s
KEY POINTS
A guest request is anything they need to start/ continue enjoying their meal. (fork, ketchup, etc)
If an issue arises (missing fork, steak isn't cooked right, etc), I immediately handle it. I DON'T repeatedly apologize and express remorse or echo back the problem and what I intend to do in order to solve it.
I check in with guests after serving entrees by asking, "How is everything?" This is open ended and allows for guests to voice any issue.
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KEY POINTS
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KEY POINTS
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