Different scenarios when getting orders
Dining Experience Lectures
•
4m 51s
KEY POINTS
If another server drops the app, ideally I can follow right behind to check in/ make assessment. If I am too busy and can't do that, it's okay. That's one reason I sold the app. They're situated, and I've bought myself some time before I really need to get to the table.
If table looks ready when I drop the app, and I have time, I'll ask how they're doing on the menu and if they have questions.
If they don't have questions, it typically means we can start taking orders.
If I drop the app and the table looks ready to order, but I'm not in a good position to do take them, I'll communicate that I'll be back shortly to take orders and for them to enjoy the appetizer for a bit.
If table is clearly not ready to place entree orders when I approach with appetizer (perhaps they're engaged in conversation and haven't touched the menus yet), I tell them to enjoy the appetizers, and we can discuss menu in a bit.
If it's simply not clear if they're ready to order entrees, I ask, "How are we doing on the menu here?"
*Remember we asked how they're doing in the greet? That was to help establish this communication.
I can always ask table directly what's going on and how to proceed, but it's better if I can pick up on indicators myself.
What is unobtrusive service?
Limiting interruptions and time spent at table.
Up Next in Dining Experience Lectures
-
Moving your table towards a decision
KEY POINTS
If I've approached my table multiple times already about ordering to no avail, and I need them to start making some decisions (maybe I need the table or I'm about be get busy with a party), what's one thing I can do?
Approach and offer recommendations.
"Can I offer you some recommenda... -
Building trust with your tables
KEY POINTS
I build trust through authenticity, reliability, timeliness, and menu/ operation knowledge-base.
My recommendations won't hold much weight if they can't trust me.
What is the simplest way to build trust? Do what you say when you say you'll do it.Understanding the operation allows ...
-
How to give recommendations
KEY POINTS
I offer recommendations as necessary in order to help guests narrow down options and ultimately make a decision they can feel good about.
When providing recommendations, I often ask guests questions such as "what are you in the mood for?" Why?
To better know what to recommend.When ...
