REAL SERVER TRAINING

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The server holds the cards

Dining Experience Lectures • 3m 42s

KEY POINTS

The only thing I can control is my performance.

Income generally reflects perceived value contributed to market. I can't extract without contribution.

By letting go of financial outcome, guests hold no power over me.

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    KEY POINTS

    The service I provide to every table: Excellent. no more, no less.
    * DOES NOT depend on how much I think they'll tip me.

    If I don't earn much from one table, I relax knowing I'll make more from the next.

  • Money is a by-product
    03:03
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    Money is a by-product

    KEY POINTS

    Before blaming the restaurant and its guests, I assess my performance.

    For days you really don’t care about the world nor the people in it, try to perform well for the sake of respecting your own standards. Your performance says more of you than it does of the job itself.

    Thank you ...

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