How to sell dessert, how not to sell dessert
Dining Experience Lectures
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2m 43s
KEY POINTS
I sell dessert the same way I sell appetizers. Would you like me to get you some ice cream? (for example)
If I sell dessert, it's my responsibility to get the table to set up to receive the dessert.
I don't always offer dessert depending on situation. If I need the table for another party, I'll ask, "Is there anything else I can get you here?" This way they can still ask for it, but I'm not encouraging dessert.
Up Next in Dining Experience Lectures
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Getting checks
KEY POINTS
What are the only things left on the table when I drop checks?
Linen and glasswareIf they are engaged in conversation when I pre-bus (entree plates), I get caught up on other things then approach.
I sometimes have the check ready before asking about the check, but I'm mindful of ma...
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Saying goodbye
KEY POINTS
After dropping the checks, I check with peripheral vision if they've put card out. I don't really want them to see me eager to collect payment.
After collecting cards/ cash, I go straight to register and straight back.
I drop the check, step back, pause, and say, thanks for coming i...
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The server holds the cards
KEY POINTS
The only thing I can control is my performance.
Income generally reflects perceived value contributed to market. I can't extract without contribution.
By letting go of financial outcome, guests hold no power over me.
