How to Bus Tables and Think about Your Tips
Real Server Training
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6m 37s
Thank you for your service.
Here's the number one take away from this video: don’t worry about the tip.
But there is one condition: you’re providing good service. If you’re consistently getting terrible tips, you need to assess your performance. I knew when my service was good, and I knew when it was lacking. It was usually good, and the times my table left me little, I considered it a greater reflection of them than of my service.
Typically however, I didn’t even look at tips until the end of the night. Signed receipts just piled up in my book, and I later entered them into the system at the end of the night.
1) Seeing my tip does not change the amount. Period.
2) I don't want to be on an emotional roller coaster. They tipped me great! Yay! They tipped me nothing! Boo!
The truth is that if you're actually doing a good job consistently and you're working in a restaurant that's worth working at, your monthly income will even out. So don't worry about what you earned from this person, this table, this shift or even this week. Pay attention to your monthly.
There's plenty of money to be made in the world. There are plenty of places to make money in the world.If you're doing a good job and not making money, you can always go somewhere else.
But before you start assigning blame to your place of work, your guests, your city, etc., you need to make sure that you’re performing well.
This means giving good service, being efficient with your time and tactfully generating volume in your section.
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