Getting drink orders
The Dining Experience
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2m 52s
KEY POINTS
Guests are often more interested in drink recommendations after they've looked over drink selection.
If guests don't need time to look over bar selection and know what they'd like to drink, I put the orders in and often serve waters while waiting on bar to make drinks.
*Be mindful, however, of current glassware situation in restaurant. I can't do this if we're low on glasses.
Up Next in The Dining Experience
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Why to sell appetizers
KEY POINTS
Reasons I want every table to get an appetizer:
It's a quick way to get the table temporarily situated - especially if I'm too busy to take orders and/ or kitchen is backed up.
Puts guests more at ease while waiting to order/ receive their entrees.
Increase sales at the table (which w... -
How to sell appetizers
KEY POINTS
When asking about appetizers, I ask if they'd like me to get them a specific item (or two).
I ask guests if they would like an 'appetizer' because:
'Appetizer' is an undefined, vague label that holds no inherent appeal.
Calamari (for example) sounds more appetizing than the word appe... -
If they decline appetizer offer
KEY POINTS
If they reject my offer to get them an appetizer (and I don't have time to take entree orders), I tell them to take their time looking over the menu, and I'll be by shortly to discuss menu/ answer questions.
If they reject my offer to get them an appetizer (and I have time), I transi...
