How to give recommendations
The Dining Experience
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5m 12s
KEY POINTS
I offer recommendations as necessary in order to help guests narrow down options and ultimately make a decision they can feel good about.
When providing recommendations, I often ask guests questions such as "what are you in the mood for?" Why?
To better know what to recommend.
When offering recommendations, I'm really trying to help guest make a decision by narrowing down options.
When offering recommendations, I describe the experience of the dish, what to expect from the dish.
Up Next in The Dining Experience
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Getting orders after recommendations
KEY POINTS
When taking orders, For you ma'am? And for you sir? What can I get you ma'am? What would you like sir?
*All the nice language you learned growing up ;)I collect menus, AFTER everyone tells me their order so I'm not juggling menus and orders and people's attention.
*If your restaura... -
How to manage your workflow
KEY POINTS
After taking orders, I first see if there are other orders I can take in my section, then pre-bus, then put in orders.
FULL HANDS IN, FULL HANDS OUT
This is the best way to manage your workflow and get as much done as possible with each trip AND improve the operation of the restauran... -
Why to set your tables up for entrees
KEY POINTS
In order to give a) guests enough time to enjoy appetizer and b) myself enough time to reset before entrees come, I learn entree average ticket times and track current ticket times. I also track my tables progress on the appetizer.
If entrees are coming out soon, and guests haven't f...
