Live stream preview

Watch How to handle guest requests

Watch How to handle guest requests

Buy

Already paid? Sign in

How to handle guest requests

The Dining Experience • 4m 34s

Up Next in The Dining Experience

  • When, why, and how to pre-bus

    KEY POINTS

    After serving plates, checking in, and knowing everyone's happy, I leave them alone to enjoy it, but continue scanning the table.

    Some restaurants will require you to wait for every person to finish completely before pre-busing. If that's their policy, you'll respect that. But I get ...

  • How to turn tables

    KEY POINTS

    Pre-busing entrees helps me move guests through, generate volume, and better scan tables.

    I make more sales and thus greater income NOT by identifying tables that are likely to spend more and really investing myself completely into that one table, but by providing attentive service t...

  • How to sell dessert, how not to sell ...

    KEY POINTS

    I sell dessert the same way I sell appetizers. Would you like me to get you some ice cream? (for example)

    If I sell dessert, it's my responsibility to get the table to set up to receive the dessert.

    I don't always offer dessert depending on situation. If I need the table for another...