How to handle guest requests
The Dining Experience
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4m 34s
KEY POINTS
A guest request is anything they need to start/ continue enjoying their meal. (fork, ketchup, etc)
If an issue arises (missing fork, steak isn't cooked right, etc), I immediately handle it. I DON'T repeatedly apologize and express remorse or echo back the problem and what I intend to do in order to solve it.
I check in with guests after serving entrees by asking, "How is everything?" This is open ended and allows for guests to voice any issue.
Up Next in The Dining Experience
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When, why, and how to pre-bus
KEY POINTS
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Some restaurants will require you to wait for every person to finish completely before pre-busing. If that's their policy, you'll respect that. But I get ...
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How to turn tables
KEY POINTS
Pre-busing entrees helps me move guests through, generate volume, and better scan tables.
I make more sales and thus greater income NOT by identifying tables that are likely to spend more and really investing myself completely into that one table, but by providing attentive service t...
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How to sell dessert, how not to sell ...
KEY POINTS
I sell dessert the same way I sell appetizers. Would you like me to get you some ice cream? (for example)
If I sell dessert, it's my responsibility to get the table to set up to receive the dessert.
I don't always offer dessert depending on situation. If I need the table for another...
