Reading your table
The Dining Experience
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2m 41s
KEY POINTS
Not every table will move through the dining experience at the same pace. Nor will each table want the same level of interaction. When can I start picking up on this?
When I first approach.
When I drop the appetizer, this is another good opportunity to assess my table. What am I paying attention to in regards to how to proceed?
If they're engaged in conversation, If they haven't touched the menu, If they look attentive with menu put down and looking around for me.
Up Next in The Dining Experience
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Different scenarios when getting orders
KEY POINTS
If another server drops the app, ideally I can follow right behind to check in/ make assessment. If I am too busy and can't do that, it's okay. That's one reason I sold the app. They're situated, and I've bought myself some time before I really need to get to the table.
If table look...
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Moving your table towards a decision
KEY POINTS
If I've approached my table multiple times already about ordering to no avail, and I need them to start making some decisions (maybe I need the table or I'm about be get busy with a party), what's one thing I can do?
Approach and offer recommendations.
"Can I offer you some recommenda... -
Building trust with your tables
KEY POINTS
I build trust through authenticity, reliability, timeliness, and menu/ operation knowledge-base.
My recommendations won't hold much weight if they can't trust me.
What is the simplest way to build trust? Do what you say when you say you'll do it.Understanding the operation allows ...
