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How to sell more drinks

The Dining Experience • 2m 41s

Up Next in The Dining Experience

  • Consider your coworkers

    KEY POINTS

    Why do I make sure to set the table up (clear app plates, replace silver, second rounds, etc.) to receive the entrees? For all reasons below:
    So guests are positioned to seamlessly continue meal.
    So whoever runs my food doesn't need to do anything.
    So once the food is delivered I can ...

  • How to serve entrees

    KEY POINTS

    Easiest way to get guest's attention when serving entree: announce name of dish.

    Your restaurant may require you serve from the left which is what you'll do.
    But I typically just serve from the side that makes the most sense (the side guests can see me from, side with greatest openi...

  • How to handle guest requests

    KEY POINTS

    A guest request is anything they need to start/ continue enjoying their meal. (fork, ketchup, etc)

    If an issue arises (missing fork, steak isn't cooked right, etc), I immediately handle it. I DON'T repeatedly apologize and express remorse or echo back the problem and what I intend to...