How to serve entrees
The Dining Experience
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5m 57s
KEY POINTS
Easiest way to get guest's attention when serving entree: announce name of dish.
Your restaurant may require you serve from the left which is what you'll do.
But I typically just serve from the side that makes the most sense (the side guests can see me from, side with greatest opening, etc).
I serve guests as if I'm hugging them so I don't have my forearm/ elbow in their face, so they can see the dish.
When serving entrees, I move things out of the way as necessary. The less I need the assistance of the guest, the better.
After dropping plates, I pause, let them scan the plates, then tell them to enjoy if there are no guest requests.
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KEY POINTS
A guest request is anything they need to start/ continue enjoying their meal. (fork, ketchup, etc)
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When, why, and how to pre-bus
KEY POINTS
After serving plates, checking in, and knowing everyone's happy, I leave them alone to enjoy it, but continue scanning the table.
Some restaurants will require you to wait for every person to finish completely before pre-busing. If that's their policy, you'll respect that. But I get ...
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How to turn tables
KEY POINTS
Pre-busing entrees helps me move guests through, generate volume, and better scan tables.
I make more sales and thus greater income NOT by identifying tables that are likely to spend more and really investing myself completely into that one table, but by providing attentive service t...
