KEY POINTS

I build trust through authenticity, reliability, timeliness, and menu/ operation knowledge-base.

My recommendations won't hold much weight if they can't trust me.
What is the simplest way to build trust? Do what you say when you say you'll do it.

Understanding the operation allows you to:
1) communicate with your table how long things will take.
2) better manage your time.

Knowing the menu means knowing ingredients, what each item is like, and how guests typically receive it.

Think of yourself as the subject matter expert/ middleman. You know the restaurant and at this point, kind of know your guests. You are therefore the best intermediary between your guests being uncertain/ hungry and being satisfied/ full.